Why am I seeing a new account after signing up on mobile?

You most likely have created a guest account through the mobile app.  

Here’s how to fix it:

• Open the mobile app and sign up to save your account 
• Make sure your Google or Apple account isn’t already linked to another account 

Can’t find your subscription? 

• Log out and tap PLAY without signing in to return to your guest account 

To restore your subscription:

• Log out on all devices 
• Use the device you purchased on
• Tap PLAY without signing in
• When your subscription appears, log out 
• Log back in with your email on the same device 

Tip: Use one device for all steps. 

To connect an email to your guest account, contact support.