Mobile: Lost access to your Pro subscription?

If your Pro subscription is missing, you’re most likely logged in as a guest and when trying to sign-in to your account, you were moved to a new account instead. This can happen if you tap PLAY without signing in and then purchase a subscription on the guest account.

Here’s how to fix it: 

• Log out on all devices
• Use the device you used to make the purchase 
• Open the game and tap PLAY without signing in 
• Once your subscription appears, log out again 
• Then log in with your email on the same device 
• You should now have your subscription on your email account

Tip: Stick to one device during these steps.