Troubleshooting for the GeoGuessr Mobile App

There could be several reasons for experiencing issues when playing. To help us identify if its a local issue or a bug, please read the following and complete the troubleshooting steps based on the issue you are experiencing.  

Most of these are simple steps to do and do not require technical expertise. You can find help for most of these searching online if needed.

Performance Issues (i.e. lagging, not loading): 

If you are experiencing issues with the site not loading properly, slow or laggy animations or other problems that affect the performance of the website, you can try the following: 

• Update the device and mobile app software to the latest versions
• Force restart the device
• Ensure you have 1-2GB of free storage space
• Uninstall and reinstall the app 
• Connect to the wifi network, instead of using your data plan

Your Guess is not registering/ Issues with Countdown timers:

If you are having issues with:

• Your Guesses not registering despite placing it before the end of the round. 
• Round countdown timers not appearing or being too short of a duration (If your opponent has guessed you should have 15 seconds to make your own) 

You may be experiencing clock drift. This is when your operating system's time is out of sync with the internet, and can lead to these types of issues. To find out if your are experiencing clock drift: 

• Go to time.is to see if your system time is out of sync with the internet time. 
• If it is out of sync, please try the following troubleshooting steps based on your device: 

Black screen, white screen, or location issues: 

If you are encountering issues where: 

• You get a black screen instead of seeing the location. 
• Different locations than your opponents during a round.
• Location changing during a round. 

Please note that these can be considered bugs in very few cases, but are usually common issues related to network connection. 

You can login to GeoGuessr website and report the game on the game summary page, so our team can refund you the lost elo rating. If you need to go back to an old game summary, these game links can either be found under Activities (If it is a active game) or Ongoing Games (In case it is still in progress). Learn more on how to report a game here: How to report an in-game issue

If you are experiencing this issue more often, we recommend following the steps below to help with loading and connection problems:

• Uninstall and reinstall the mobile app
• Update your device and the app to the latest software versions
• Move closer to the wifi router
• Pause any background downloads while playing

My Issue is still not solved: 

If your issue persist, kindly contact support with a summary of the issue and and steps required to recreate the issue. It would also be helpful to provide the following information: 

• Device Type (e.g.,Tablet, Mobile)
• Operating System & Versions (e.g., iOS or Android)
• Screenshots or recording of the problem your are encountering
• Link to summary/replay of the game where the issue occurred (if it applies)