Having trouble with your payment processing?

Here’s how to fix it:

• Check your payment details. Make sure the card number, expiration date, CVV, and billing address are correct 
• Try another payment method, like a different card or PayPal 
• Clear your browser’s cache and cookies, then reload the page 
• Turn off browser extensions, especially security or privacy tools that might block the payment
• Check if there are any known issues or maintenance affecting payments

Still experiencing this issue? We recommend the following: 

• Reach out to your bank to ensure there is no hold or block on the payment/account
• Reach out to the payment provider (i.e. Paddle, PayPal, Google Play, Apple) to see if they can investigate and assist you further with processing the payment

You can also update your payment method here first:  

• Go to your account settings: https://www.geoguessr.com/me/settings
• Add or update your payment method 
• Save your changes